Opinion: Sensors, business rules and cultivated paranoia yield customer-facing apps that can cope with unfortunate events.

“But what about building systems that don’t take the normal routine for granted? What about building systems that don’t merely repeat what they’ve been told, but that ask semi-intelligent questions about what’s going on around them? And that know an unbelievable answer when they hear it? ”

“We have the tools to build these systems, what a control theorist might call closed-loop systems because reality can come back and update the system’s beliefs. ……. We don’t need to develop new technology to do any of these things. ”

“What we need to do, and I know that this is hard, is get over the idea that any of these technologies is about the reduction of cost. That only works in the short run. In the long run, technology has to improve service to the highest level that still leaves room to earn a reasonable rate of return while offering services at a competitive price.”

See Peter Coffee’s full article in eWeek (December 27,2004) – goto

Tags: Complex Event Processing, control, design, error, sensors, Systems

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